Refund policy

• Are you items food safe?
• As with any bakeware you must be careful of thermal shock. Simply put don't put something frozen in a hot pan or add cold liquid to a hot pan etc.
  Items trimmed in 22kt gold are not microwave safe. You may put them in the dishwasher but the gold will dull over multiple dishwasher cycles
  
• Do you accept Custom Orders
  I do occasionally accept commissions. Due to the time consuming nature of pottery and the high rate of something going wrong nat any point in the process I accept a minimal amount. I will list on my Instagram account when these are available.
  
  
  Can I have a refund for missed classes
  We are not able to offer refund.
• There will be one make up day available for missed class
  Cancellation: 10 or more days prior to the start date of the first class (100% credit applied to future class). Due to limited space, cancellation less than 10 days before the first class starts is not eligible for credit. 
  
  
  My piece did not turn out as expected
  Pottery holds surprises and unexpected twists. We believe that the unique and unexpected outcomes of your creations are part of what makes pottery so captivating.
  In light of this, we kindly request your understanding that refunds cannot be granted solely based on personal preference or a subjective evaluation of the final piece. Rather, we encourage you to embrace the journey of exploration, where even the unanticipated results hold their own charm
  
  Help! I broke my piece on the way home
  send me a picture and most times I can give you advice on the easiest way to fix it.
  I do offer a repair service at $65. and hour with a three hour minimum

 

 

ONLINE orders.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.